Privacy Policy

Last updated: 28 May 2025 | Effective: 28 May 2025

Summary: StaycationKE collects only the information necessary to operate our service. We do not sell your personal data. We use trusted third-party services including Expedia to process bookings and communications. You have the right to access, correct or delete your information at any time.

1. Introduction

StaycationKE ("we", "our" or "us") operates the website at www.staycation.ke (the "Site"). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our Site or use our services.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.

2. Information We Collect

Information you provide directly

Your name, email address and phone number when you submit a booking request or contact form

Your check-in and check-out dates when making a booking enquiry

Your email address if you subscribe to our newsletter

Any communications you send to us via email, WhatsApp or our contact form

Information collected automatically

Browser type and version, operating system and device type

IP address and approximate geographic location (country/city level)

Pages visited, time spent on pages and referring URLs

Google Analytics data including session duration and user behaviour patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and respond to booking requests and enquiries

To send booking confirmation and related communications

To respond to customer support requests

To send newsletter communications (only with your explicit consent)

To analyse Site usage and improve our services

To detect, prevent and address technical issues and fraudulent activity

To comply with applicable laws and regulations

4. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:

Expedia: When you click through to book a property via Expedia, you are subject to Expedia's privacy policy. We do not share your personal data directly with Expedia — they collect information independently when you book on their platform.

EmailJS: We use EmailJS to transmit booking request emails to our team. Your name, email, phone number and booking dates are processed through EmailJS's servers for delivery purposes only.

Google Analytics: We use Google Analytics to understand how visitors interact with our Site. This data is anonymised and aggregated.

Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our Site. Cookies are small data files stored on your device.

Types of cookies we use

Essential cookies: Necessary for the Site to function. Cannot be disabled.

Analytics cookies: Used by Google Analytics to collect anonymised usage data. You may opt out via Google's opt-out browser add-on.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

6. Third-Party Links

Our Site contains links to third-party websites, including Expedia. When you click these links, you leave our Site and are subject to the privacy policies of those third-party sites. We encourage you to review the privacy policies of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you

Correction: Request correction of inaccurate or incomplete data

Deletion: Request that we delete your personal data

Objection: Object to the processing of your data for certain purposes

Withdrawal of consent: Withdraw consent at any time where processing is based on consent (e.g. newsletter subscription)

To exercise any of these rights, please contact us at hello@staycation.ke.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes set out in this policy or as required by law. Booking enquiry data is retained for a maximum of 2 years. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained in accordance with Google Analytics' standard retention periods.

9. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our Site uses HTTPS encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: hello@staycation.ke

Website: www.staycation.ke/contact